Transit Dispatcher $17.00 p/h to start  

Personnel Plus, Inc., is NOW HIRING a Transit Dispatcher in Meridian, ID

    $17.00 p/h to start
    Full-time, temp-to-hire
    Meridian, Idaho work location
    6 am – 3 pm or 10 am – 7 pm * Shifts swap every two months

Duties:

    Schedules and dispatches vehicles for service
    Provides customer support by responding to questions and concerns regarding customer trips including no-shows, cancellations, and missed trips
    Manages emergency situations for vehicle operators
    Manages daily service by reviewing route performance and proactively responding to
    situations that impact customer service
    Takes client calls and communicates issues with drivers and leadership as appropriate
    Monitors radio, telephones, and on-road provision of service for quality
    Monitors and completes driver sign-in and sign-out daily
    May assign trips to drivers to ensure adequate disbursement of trips between all assigned routes
    Monitors daily system performance
    Participates in analysis and review of operating performance
    Notes closed and/or late starting of routes and communicates same to Customer Service Manager
    Documents comments, complaints, and suggestions for route improvement
    Enters data into software systems for compliance and informational reporting
    Answers routine questions and responds to complaints; conveys information regarding routes and schedules
    Prepares daily work assignments and direction in the completion of assignments
    Directs driver’s activities via dispatch platform or radio-mobile smart device, (i.e. route, schedule changes, passenger pick-up or drop-off, breakdowns, emergencies, etc.)
    Dispatches appropriate personnel to vehicle accident scenes or location of vehicle mechanical difficulties
    Assists with driving non-CDL vehicles when needed for coverage
    Represents the agency to the public in a professional manner
    Generates and maintains comprehensive reports per federal and state requirements
    Participates in mandatory team meetings and provides dispatch-related updates and reports when necessary
    Handles vault drops and tracks inventory assigned to drivers
    Manages assigned equipment (radios, handheld validators, fuel cards, etc.)
    Other duties as assigned

Requirements:

    A valid Idaho Drivers’ License
    Be drug-free and able to pass a background check
    High school diploma or equivalent
    Excellent verbal and written communication skills
    Strong attention to detail
    Proficient in the operation of a two-way radio control system
    Knowledge of Ada and Canyon County landmarks and roads
    Ability to read a map via printed or electronic media
    Excellent problem-solving skills and ability to make scheduling and route decisions quickly and accurately
    Strong organizational skills with the ability to follow through
    Positive attitude and teamwork ability especially in stressful or urgent situations
    Basic computer skills including Microsoft Office
    Ability to type 35 words per minute and basic math skills
    Ability to speak, write, and understand English
    Must be willing and able to work all service hours (6 am – 7 pm)
    Specific shifts and work hours may vary
    Must be able to drive non-CDL transit vehicles
    Frequently involves sitting, using hands to handle or feel, reaching with hands and arms, talking and hearing
    Must be able to sit in front of a computer for long periods of time
    Involves light physical activity performing non-strenuous daily activities of primarily administrative nature
    Attend mandatory meetings on Saturday as needed
    Two (2) years of dispatcher experience in a transit-related field is strongly preferred

 

Why work for Personnel Plus, Inc.

    As the area's largest Staffing Service, we value adding you as a member of our great team
    Your application will be considered for many urgent openings
    Apply Today - work today
    Flex pay - choose Direct Deposit, pay card, or paper check
    Health Benefits - Medical, Dental, Vision, Disability, Life Insurance
    Referral Hiring Incentives
    We never charge a fee