Transit Dispatcher $17.00 p/h to start  

    $17.00 p/h to start
    Full-time, temp-to-hire
    Meridian, Idaho work location
    7 am – 4 pm or 10 am – 7 pm * Shifts swap every two months * MUST BE AVAILABLE FOR A 6 AM OPENING AT TIMES

Duties:

    Schedules and dispatches vehicles for service
    Provides customer support by responding to questions and concerns regarding customer trips, including no-shows, cancellations, and missed trips
    Manages emergency situations for vehicle operators
    Manages daily service by reviewing route performance and proactively responding to situations that impact customer service
    Takes client calls and communicates issues with drivers and leadership as appropriate
    Monitors radio, telephones, and on-road provision of service for quality
    Monitors and completes driver sign-in and sign-out daily
    May assign trips to drivers to ensure adequate distribution of trips between all assigned routes
    Monitors daily system performance
    Participates in the analysis and review of operating performance
    Notes closed and/or late starting of routes, and communicates the same to the Customer Service Manager
    Document comments, complaints, and suggestions for route improvement
    Enters data into software systems for compliance and informational reporting
    Answers routine questions and responds to complaints; conveys information regarding routes and schedules
    Prepares daily work assignments and provides direction in the completion of assignments
    Directs driver’s activities via dispatch platform or radio-mobile smart device (i.e. route, schedule changes, passenger pick-up or drop-off, breakdowns, emergencies, etc.)
    Dispatch appropriate personnel to vehicle accident scenes or the location of vehicle mechanical difficulties
    Assists with driving non-CDL vehicles when needed for coverage
    Represents the agency to the public in a professional manner
    Generates and maintains comprehensive reports per federal and state requirements
    Participates in mandatory team meetings and provides dispatch-related updates and reports when necessary
    Handles vault drops and tracks inventory assigned to drivers
    Manages assigned equipment (radios, handheld validators, fuel cards, etc.)
    Other duties as assigned

Requirements:

    A valid Idaho driver’s license
    Be drug-free
    Able to pass a background check
    High school diploma or equivalent
    Excellent verbal and written communication skills
    Strong attention to detail
    Proficient in the operation of a two-way radio control system
    Knowledge of Ada and Canyon County landmarks and roads
    Ability to read a map via printed or electronic media
    Excellent problem-solving skills and ability to make scheduling and route decisions quickly and accurately
    Strong organizational skills with the ability to follow through
    Positive attitude and teamwork ability, especially in stressful or urgent situations
    Basic computer skills, including Microsoft Office
    Ability to type 35 words per minute and basic math skills
    Ability to speak, write, and understand English
    Must be willing and able to work all service hours (6 am – 7 pm)
    Specific shifts and work hours may vary
    Must be able to drive non-CDL transit vehicles
    Frequently involves sitting, using hands to handle or feel, reaching with hands and arms, talking, and hearing
    Must be able to sit in front of a computer for long periods
    Involves light physical activity, performing non-strenuous daily activities primarily of  an administrative nature
    Attend mandatory meetings on Saturday as needed
    Two (2) years of dispatcher experience in a transit-related field is strongly preferred- NOT REQUIRED 

 
Why work for Personnel Plus, Inc.

    As the area's largest Staffing Service, we value adding you as a member of our great team
    Your application will be considered for many urgent openings
    Apply Today - work today
    Flex pay - choose Direct Deposit, pay card, or paper check
    Health Benefits - Medical, Dental, Vision, Disability, Life Insurance
    Referral Hiring Incentives
    We never charge a fee